General terms and conditions of sale
Last updated: 07/29/2026
Welcome to the L.MAUDE Website. We are delighted to welcome you and hope you like our products.
Your satisfaction is our priority. Please read these General Terms and Conditions of Sale carefully before confirming your order.
WHO ARE WE?
Maudeline PÉCOT, operating under the trade name L.MAUDE, a sole proprietorship.
Registered office address: c/o SOCIETE FLEXO NANTES ATLANTIS, 17 RUE OCEANE, 44800 SAINT-HERBLAIN, FRANCE
SIRET number: 944 762 996 00014
RCS number: 944 762 996 R.C.S. Nantes
Email: contact@lmaude.com
Website: https://lmaude.com/
DEFINITIONS
In these General Terms and Conditions of Sale, hereinafter referred to as "GTC":
"L.MAUDE" or "the Seller": refers to Maudeline PÉCOT, a sole proprietor operating under the trade name L.MAUDE.
"You" / "Client": refers to the non-professional buyer who is a consumer.
"Site": refers to the website https://lmaude.com
APPLICATION OF THE GTC:
The GTC govern and apply to all product sales by the Seller carried out on the Website https://lmaude.com to Clients.
The GTC take precedence over all other conditions or contradictory documents present on the Seller's Website or its social networks and/or in physical stores; except for specific derogating conditions agreed between the Parties.
The GTC are permanently accessible on the Website, and we provide a link to the GTC before you place your order. You have the option to download and/or print them, so you can keep a copy.
The GTC may be subject to change, with modifications not being retroactive. Only the GTC in force on the date of your order will apply to you.
By accepting the GTC by checking the box provided for this purpose and confirming this choice with a click, you fully and unreservedly agree to and accept the GTC in force on the day of the order.
By placing an online order, you enter into a contract with the Seller. Therefore, you must and acknowledge that you are of legal age and have the legal capacity.
The nullity of a contractual clause does not entail the nullity of the GTC, and headings are without value.
Even if the Seller does not at any given moment assert one of the clauses of these general terms and conditions of sale, or the Client's failure to fulfill their obligations as described herein, the Seller in no way waives its right to assert these conditions or obligations in the future.
PRODUCTS
What products do you offer?
You will find all products offered for sale by the Seller on the Website https://lmaude.com.
The essential characteristics of the products offered by the Seller are presented on each product's descriptive sheet. You will find substantial information about the product there, before any purchase.
Photographs accompany the product descriptions, so you can visualize the product; however, minimal variations in the representation of products are possible. Colors may vary slightly depending on your screen. This does not engage the Seller's responsibility.
You have pre-contractual information available before the conclusion of the sales contract. It is your responsibility to consult it before placing any order.
This information is provided in French, and the Seller strives to present it clearly, legibly, and comprehensibly.
It is important to note that, as long as it is not a substantial element, the Seller's liability cannot be engaged in case of errors, omissions, or misunderstanding by the Client.
Essential characteristics and price are indicated on each product sheet.
Photos are non-contractual: slight variations in colors are possible.
PRODUCT AVAILABILITY
Our products are offered as long as they are visible on the Site and within the limits of available stock.
In case of product unavailability after you place your order, we will inform you by email as soon as possible and you can choose to:
1. Choose an equivalent product at the same price as a replacement.
OR
2. Obtain a credit note corresponding to the amount of the out-of-stock product, valid for 1 year on the entire Site. Shipping costs will be refunded without delay if the order consists only of the out-of-stock product.
OR
3. Obtain a refund for the unavailable product.
The refund will be made no later than 14 days following the date on which we informed you of the unavailability. The Seller will process the refund using the same payment method used for the initial purchase.
The Seller is not liable for any cancellation compensation, unless the non-performance of the contract is personally attributable to them.
HOW TO PLACE AN ORDER?
Any order placement implies payment from the Client. This is an order with payment obligation.
The ordering process involves several steps:
- Consultation of products offered for sale by the Seller on the Site
- Selection of product(s) by the Client and addition to the cart
- Client views the details of the order and its total price
- Client fills in the requested information on the order page
- Client corrects any errors
- Client confirms the order, which expresses their acceptance of the order. At this stage, the Client expressly and unreservedly accepts the GTC
- Client provides their banking details
- Client validates and pays for the order
- Order acknowledgment by the Seller, who sends a confirmation email to the Client after receiving full payment for the order
At this stage, the order cannot be modified, except with the express and exceptional agreement of the Seller, and cannot be canceled outside of the right of withdrawal, the conditions of which are defined below, or in cases of force majeure. Unless proven otherwise, the data recorded in the Seller's computer system constitutes proof of all transactions concluded with the Client.
PRICE AND PAYMENT
Prices are indicated in euros € including all taxes. VAT not applicable, Article 293 B of the CGI.
Delivery fees are added to the total and displayed before payment.
Accepted payment methods:
Credit card (Visa, Mastercard, American Express) via the secure payment infrastructure "Shopify Payments"
PayPal
Apple Pay
Payment is due immediately upon order.
CUSTOMS
For any order outside the European Union, customs fees and local taxes may apply. These fees are the responsibility of the Client and are not the responsibility of the Seller.
DELIVERY
We deliver in Metropolitan France, Europe, and Internationally.
Delivery costs and times
The price of delivery varies depending on the chosen carrier and the weight and size of the package.
The delivery time and price are communicated to you before your order is confirmed. The period runs from the time of dispatch.
Delivery is made to the address indicated when placing the order. Please check your address carefully.
In case of delay > 30 days, you can request cancellation.
DAMAGED, LOST, OR NON-COMPLIANT PACKAGE
Upon receipt
Check the condition of your package in the presence of the delivery person.
If the package is damaged:
1. Make specific, handwritten reservations on the carrier's delivery note: "open package", "torn box", etc.
The "subject to inspection" clause alone is not sufficient.
2. Take photos of the package and its contents.
3. Refuse the package if possible.
Then
Contact us immediately at contact@lmaude.com within 48 hours with:
- Your order number
- Photos of the damaged package + photos of the products
- A copy of the delivery note with your reservations
We will take the necessary steps with the carrier for a reshipment or a refund.
PROBLEM WITH YOUR ORDER?
Lost package
If you have not received your package within 15 days of shipment, please contact us immediately at contact@lmaude.com. We will open an investigation with the carrier. In case of non-delivery, we will refund or reship your order.
Defective or non-compliant product
You have a period of 14 days from receipt to report a defect or non-conformity to us at contact@lmaude.com.
Please include:
- Your order number
- Photos of the defect + the product
After verification, we will offer you an exchange, a refund, or a credit note. The return shipping costs for the defective product are at our expense.
In accordance with articles L217-4 et seq. of the Consumer Code, you benefit from the legal guarantee of conformity.
Important
The transfer of risks occurs upon delivery. If you choose your own carrier, any loss or damage will be your responsibility.
RIGHT OF WITHDRAWAL - 14 DAYS
You have 14 days from receipt to inform us of your withdrawal by email at contact@lmaude.com, stating your order number.
Return of products
Items must be returned new, unworn, unwashed, with tags and in their original packaging.
Return shipping costs are at your expense.
If the product is returned damaged or used, we reserve the right to apply a discount on the refund.
Refund
We will refund you within 14 days after receipt of the return, using the same payment method used for the order.
Exceptions to the right of withdrawal
Personalized/engraved items cannot be returned. The right of withdrawal does not apply to these products in accordance with Article L221-28 of the Consumer Code.
HOW TO MAKE A RETURN
This return only applies to products not excluded from the right of withdrawal.
1. Deadline
You have 14 days from your request for withdrawal to return the items to us.
2. Condition of products
Items must be:
- New, unworn, unwashed
- With tags and in their original packaging
- Without perfume, laundry detergent, or body odor
- Undamaged and complete
You can of course unpack and try on the product as in a store.
If the item is damaged or used beyond that, we reserve the right to apply a discount on the refund.
3. Return address
L.MAUDE
FLEX-O NANTES ATLANTIS
17 Rue Océane
44800 Saint-Herblain
France
4. Shipping
The costs and risks of return are your responsibility.
We recommend using tracked shipping and keeping your proof of deposit.
In case of loss of the package, only an inquiry with the carrier by the sender will be possible.
5. Refund
Upon receipt and verification of the return, we will refund you within 14 days using the same payment method used during the purchase.
We may defer the refund until receipt of the products.
LEGAL WARRANTY
You benefit from a 2-year legal guarantee of conformity and a guarantee against hidden defects. Contact us at contact@lmaude.com with supporting photos.
PERSONAL DATA & COOKIES
Use of your data: The Seller undertakes to use your data only to process your order, shipment, and customer service.
Except for legal obligations, your data will not be shared with a judicial or administrative authority without cause.
Recipients: Your data is processed internally. The Seller may communicate it to its subcontractors responsible for the execution, processing, management, and payment of orders: Shopify, carriers, payment providers.
Retention period: Your data is retained for the duration of the commercial relationship and up to 3 years after your last contact.
It will then be archived for legal obligations for 5 years.
Security: We implement security measures to protect your data against alteration, loss, or unauthorized access.
Your GDPR rights: You have the right to access, rectify, delete, object to, restrict, and port your data.
You can also define directives concerning the fate of your data after your death.
To exercise these rights, contact us at contact@lmaude.com
Cookies: The site uses cookies for cart functionality, audience measurement, and advertising.
You can manage them via the cookie banner during your first visit.
Complaint: If you believe your rights are not being respected, you can file a complaint with the CNIL: www.cnil.fr
For more information, please consult our Privacy Policy.
INTELLECTUAL PROPERTY
The products for sale on the Site are the property of the Seller and are protected by intellectual property law.
All elements constituting the Site: texts, images, logo, brand, photographs, videos, graphics are the exclusive property of the Seller and/or its partners.
They are protected by French and international intellectual property laws.
Any reproduction, representation, modification, total or partial publication of this content is strictly prohibited without prior written authorization.
Any breach may constitute an act of counterfeiting and engage your civil and criminal liability.
APPLICABLE LAW & DISPUTE RESOLUTION
These GTC, as well as all purchase and sale operations mentioned, are governed by French law.
These GTC are written in French. If they are translated into another language, only the French version will be deemed authentic in the event of a dispute.
Out-of-court remedies:
You are invited first to contact the Seller's customer service at contact@lmaude.com in order to reach an amicable agreement.
Should we fail to reach an agreement, you have the option to resort to conventional mediation or any alternative dispute resolution method.
In this regard, you can freely use the mediation service of the mediation body whose details are as follows:
CM2C
49 rue de Ponthieu
75 008 PARIS
Tel: 01 89 47 00 14
Website: https://www.cm2c.net/declarer-un-litige.php
Email: litiges@cm2c.net
You can also use the European Commission's Online Dispute Resolution platform: https://ec.europa.eu/consumers/odr
Time limits for referring to the mediator:
To be admissible, your referral to the mediator must take place within one year of a written complaint that you have sent to us, which remains unsuccessful.
As a consumer, you can use the Online Dispute Resolution (ODR) Platform accessible at the following address:
https://ec.europa.eu/consumers/odr
You can also contact a consumer association for assistance or alert the DGCCRF.
If no amicable solution can be reached, you may take legal action and the dispute will be submitted to the competent courts under ordinary law conditions.
For judicial recourse:
You may, at your own expense, bring a legal action. The dispute will be submitted to the competent courts under ordinary law conditions.
APPENDIX 1: MODEL WITHDRAWAL FORM
(Please complete and return this form only if you wish to withdraw from the contract, in compliance with the conditions set out in the GTC)
I hereby notify you of my withdrawal from the contract for the sale below:
Order number: ..........
Reference of the item subject to withdrawal: ..........
Name and surname of the consumer client: .........
Address of the consumer client: .........
Phone number of the consumer client: .........
Email address of the consumer client: .........
Date:
Signature of the consumer client (only in case of notification of this form on paper):